An Adroit Communicator
An Adroit Communicator
“Boost your Communication for a Great Career Rooter”
To be an expert communicator, be an active listener and be a valuable speaker. Success in the business lies in achieving customer’s heart by satisfying their requests,needs and their concerns.
“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to the completion”, said by Thomas Hardy.
Communication is not only the way one usually talk to others, it’s about how one communicates and interact with others to make them realize the importance of their thoughts. There should always be a valuable discussion between both communicating parties. It's an imperative skill in every aspect of business, social and family life that should be promoted.
Communication is all about the way of expressing your thoughts and concerning others. Expression of ones’ thoughts and opinions must be clear and precise implicating encouraging words. An active listener effectively listen the other person who communicates, grasps his thoughts and reacts appropriately towards his expressions.
One can assure the trust and confidence in the business to the client only through effective communication skills and for the good practice to be an adroit communicator one needs to know the keys as listed below.
- Show Entire Interest: One should pay full attention to the speaker and try not to intervene in his speech. Be aware and when given the opportunity, try to ask questions to the client to demonstrate your sincere interest towards his business needs and related concerns. A descriptive question such as, “If I receive you correctly, you’re saying…Is that right?” could be asked to better approve your suppositions rather than risk a miscommunication.
- Active Listener: The control of silence is much important for outstanding communication and necessary for a great communicator. It’s all about “What to Say” and “When to Say” with positive attitude. The valuable speech gives the audience a reason to listen and one should remember what he has said. Try to Agree cordially and disagree gently. A great communicator should be smart enough to change the message when significant and carry on the discussion smoothly.
- Say the other person’s name: To attract any business acquaintance it’s good to remember his or her name. Dale Carnegie once said, “A person’s name is to that person, the sweetest, greatest important sound in any language.” When one meet or talk to the customer for the first time, do say like: “It’s a pleasure to meet you John.” It would be great to appreciate customer at the end of conversation saying his name: “I really enjoyed meeting you John.” Or “It was nice speaking to you, John.”
- Don’t interfere or change the subject: Always give chance and enough time to other person to fully express their thoughts or ideas. Try not to interrupt the one who is speaking, as changing the subject or this may discern their negligence and let the other person think you are trying to put words in his or her mouth. Be factual about the subject of communication as inaccurate information is always meaningless, so if you’re not sure about something you’re saying, either don’t say it or at least permit that you’re not sure about it.
- Be Precise: Specificity is better than uncertainty 11 times out of 10: Learn to communicate with clarity. It is always better to be humble and brief rather than being complicated and unclear. Time has never been a more expensive product than it is today. Always communicate to win other’s heart meeting their needs and expectations, adding value to the discussion. The enthusiasm to discuss with an open mind matters much more than one’s opinion and learn from the conversation carried.
- Always Clarify: Every person belongs to one or the other background connects through different words, idioms, unlike body language with different meanings. Do ask for simplification if there is any confusion. It is always better to ask “What do you mean?” is not only a good way to get things clarify instead is also a great vehicle for moving conversations headlong.
- Listen with your Eyes: Listening with your eyes is just as supportive as listening with your ears. Observing other’s gestures, signs, and use of space, counted as powerful non –verbal communication elements, one person can determine easily how someone is getting his message, and then adjust accordingly.
The achievement in business is greatly obstructed for better or worse by the way in which we communicate. Losing the strength to empathize with your business colleagues, you drop a huge part of your golden touch. Communicate in a way so as not to be misunderstood.