Blogs

Best practices and trends in technology

Salesforce Community Cloud

Feb 19, 2015

Salesforce.com Inc. is a global cloud computing company. It is known for its best customer relationship management (CRM) product, which has been extended into a "social enterprise arena" through the achievements.

The company has officially rolled out an enhanced version of its enterprise chat product; the name of the tool is “Community Cloud”. Community Cloud is similar; like a custom, private version of LinkedIn for different businesses. The basic purpose of the product is to let companies connect with their customers, employees and partners to chat, share files, and other communication medium. Salesforce wishes to take on this product similar to LinkedIn with the new invention along with some existing and required features. Salesforce has decided to pen down everything to apps, news, and other things that people wants to do with their jobs and provide the services to the customers.

It has beenthe company’s fortein the consumer market, community for employers and job seekers. Users can personalize their job search, connect with their colleagues, notice and share the information about jobs-all from a single application.

Today, companies are willing to create their own communities and groups with the same field and occupation that can be accessed through a handheld device, which are also entirely associated to their business processes.

Community Cloud is not a brand-new product in the market, but an update of an existing product released about a year ago. Salesforce has shared some stats on how well their product is going on: it has more than 2,000 vigorous communities, which includes the customers like Cornell University, General Electric Capital, Key Bank, Pearson, State of Colorado, Pono Music,Honeywell and Tata Communications. They have also claimed that Deloitte Digital has contracted on as a partner to support and sell Community Cloud.

Agility

  • Salesforce provides a dynamics calesecure, devoted infrastructure as needed with comfort and speed.
  • Real-time recording and ordering via a customizable management solution.
  • Manage the admin cloud and traditional centralize data center environments through remote or onsite services.

Competence and Cost Fall

  • The operational cost has been decreased through computing resources common across the community.
  • Existing data center resources have been augmented rather than build new internal settings.
  • It also reduced the delivery time from months to hours and possibly shifts Capital Expenditure (CapEx) to Operating Expense (OpEx).

Safety, Privacy and Agreement

  • It has been tailoredas per the industry guidelines, almost private environments, which have been designed to address the unique security and controlling requirements.
  • Information Technology Infrastructure is maintained for using practices, secured for critical mission & business and has been optimized to meet the objectives.

To assist their clients and maintenance, the community cloud offers the following services:

  • Management:Using ITIL service management approaches, company has been provided complete supervision and support of the community cloud structure, includes:
  •      Monitoring and repairing
  •      Manage security
  •      Server administration:-storing, network, backup and restore
  •      Storage management
  •      System software management
  •      Resource pool management
  •      Ongoing maintenance
  •  Assessment and Future Roadmap:Shared computing distribution framework will provide the facility to evaluate the existing state and develop a future state plans that contains a relocation roadmap designed to enhance the community cloud infrastructure environment. To govern the management of a new infrastructure and changes to inner monetary and billing methods, new processes and procedures have developed
  • Procurement and Execution:Procurement and execution of all hardware and software are required to enhance the community cloud infrastructure

About Author