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Apexlink
Real Estate
DLS
General Insurance
DMV
Government
Entiger
Fintech

GIS Mapping
Gas & Petroleum
HMS
Employee Benefit
HAWA
Government
Harley
Community

IHG
Hotel & Tourism
Sparkseeker
Humane Tech
Track Ninja
Sports
Response Vision
Disaster Management

D a s h b o a r d

3X Faster Answers in 10+ Languages with Smart LLM Chatbot Development

Seasia Infotech partnered with Orchestro AI to design an intelligent LLM-powered chatbot that streamlines internal and external communication across platforms like WhatsApp, Slack, Microsoft Teams, and Outlook. The client organization wanted to reduce manual workload, improve turnaround time for queries, and deliver actionable insights through intelligent, natural-language interactions.

Explore Our AI/ML Expertise

90%

Reduction in Manual Overload

10+

Languages Supported

3X

Improvement in Query Resolution Time

Project Overview

Orchestro AI is a technology-driven organization focused on streamlining business operations through intelligent automation and data-driven insights. The LLM-based chatbot solution was envisioned as an AI-first LLM Retrieve-Augment Generate (RAG) chatbot to interact with internal APIs and databases, deliver real-time answers, maintain context across sessions, and support multilingual conversations for a global user base.

Industry - Media & Communication

Project Duration - 7 Months

Project Scope & Challenges

Multilingual & Context-Aware Architecture

An example of LangChain RAG implementation, the multilingual chatbot is tailored to support multilingual interactions and ensure accurate responses across different user contexts.

Session Continuity & Follow-Up Handling

A key challenge was enabling smooth session memory and context retention so users could ask follow-up questions without losing conversational continuity.

Intelligent Query Handling

Integrated vector search using pgvector and session memory to enhance document retrieval accuracy and ensure semantic understanding of user queries.

Seamless Platform Integration

Connected the conversational AI chatbot across Slack, Teams, Outlook, and WhatsApp using respective APIs, ensuring uniform behavior and responsiveness on each platform.

Seasia’s Solutions

By transforming Orchestro AI’s communication stack into a powerful, Artificial Intelligence solutions , Seasia helped unlock faster decision-making, consistent support, and scalable automation across teams. The project stands as a testament to the power of LLM-backed conversational AI in redefining enterprise productivity and engagement.

Key Highlights

RAG Architecture

Developed using Langchain to deliver intelligent, prompt-based responses integrated with Orchestro_AI's knowledge base

Session Memory

Ensured continuity in conversations by storing context-aware session data

Multilingual Support

Enabled real-time conversations in over 10+ languages, ensuring global usability

Cross-Platform Integration

Integrated with Slack API, Microsoft Graph API (Outlook, Teams), and WhatsApp Business API

Vector Search Implementation

Used pgvector with PostgreSQL for high-accuracy document retrieval

FastAPI & Python Backend

Built a high-performance API layer to manage interaction workflows

Our Technology Stack

Framework

Programming Language

Data Handling

Embeddings

API Development

Cloud & Deployment

Results & Achievements

70% reduction in manual workload by automating query handling
3x improvement in query resolution time
Higher accuracy in query intent classification using vector-enhanced search
Multilingual support across 10+ languages, boosting global accessibility
Improved document retrieval accuracy and relevance, enhancing user trust and experience

Intelligent, Context-Aware Chatbots for the Media & Communication Industry

By transforming Orchestro AI’s communication stack into a powerful, AI-driven interface, Seasia helped unlock faster decision-making, consistent support, and scalable automation across teams. The project stands as a testament to the power of LLM-backed conversational AI in redefining enterprise productivity and engagement.

Contact for Custom AI Chatbot

Success Stories

A Software Solutions Company You Can Trust

Seasia is a trusted IT software development company has been delivering top-notch software consulting and solutions to businesses across the world for over two decades now.

01.

Bifoot

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02.

Developing AI-powered Screen Damage Detection

High-quality products

03.

GIS Mapping & Data Management for Gas Pipelines

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04.

Legacy Healthcare Management System

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Client Satisfaction is Our Goal

What Our Clients Say About Us

If Seasia Infotech wasn't helping me, the business would definitely not be where it is today. They have been able to implement every project that was asked of them to a high-quality level. Seasia Infotech is responsive and communicates well. They are a trustworthy group who treats their customer's work with respect.

Y. Chung

Founder, Online Estate Directory

Internal stakeholders are pleased with the results of solution testing, as well as with Seasia's cost-effectiveness. Beyond implementing requirements, they leveraged their extensive experience to provide product optimizations and maximum value. Customers will experience open communication.

William Akuoko

CEO, Adehyee Infotech Ltd

Seasia used Xamarin to develop a cross-platform solution featuring sophisticated team-planning and accounting tools. Outstanding project results earned them further involvement. Their consistent performance, weekend availability, and ability to meet aggressive deadlines continue to catalyze great results.

Aemal Sayer

CEO, 24Geeks

The team was consistently responsive from a project management standpoint, and internal stakeholders were particularly impressed with the vendor's accessibility.

Ken Engel

EVP, Saberpoint

We are pleased with Seasia's work and ongoing maintenance service. Seasia is praised for their project management as well as their deep understanding of the app's design and function.

Gary Collins

Founder, Drivermatics

Seasia Infotech has met all expectations and performed well in the continuing development of the application, accomplishing all tasks before deadlines and providing excellent service. The client particularly praises their project and time management.

Saravan Pandiyarajan

iLook

The app helped us reach a larger customer base, resulting in an increase in their business. Exhibiting a high level of professionalism and punctuality, Seasia Infotech delivered the project on time and exceeded our expectations. They were supportive, highly skilled, and responsive.

Mohamed El-Ayoubi

Director (Air Gifter)

Thanks to Seasia Infotech's work, the app was released into the market. Seasia Infotech was flexible and transparent regarding timelines and communicated effectively through virtual meetings, emails, and messages. The team was knowledgeable, and their understanding of requirements was outstanding.

Bill teags

CEO Trackninja

Seasia Infotech's work received positive feedback, and the client noticed a significant increase in user engagement and registrations. The team delivered milestones on time, communicated transparently, and was highly responsive. Their organizational skills, commitment, and adaptability stood out.

Veena Kaul

VP Dublin Technology

The CRM experienced a seamless launch and now provides a productivity boost by automating tasks that were once manual. Seasia Infotech succeeds in giving accurate information when questions arise and remaining transparent in all correspondence. The team is patient and professional.

Ifedayo Fasakin

Managing Director Novamarks Integrated Services Limited

Seasia Infotech helped the client streamline their operations, improve the customer experience, and enhance their inventory system. The team was proactive, organized, and highly responsive. They followed the timelines and communicated seamlessly. Overall, Seasia Infotech surpassed expectations.

Hardeep Singh

President at Capital Used Tires and Quick Stop

We have been working with this excellent team in the past Five years. Ashish is extremely dedicated and always willing to go the extra mile for us. One of our apps “miniwalla the forest story “ was among the five finalists for best App Store listing in Berlin Germany last year . I have no hesitation to recommend Ashish and his firm to anyone.

Shirley Choi

Founder Happy Diamond Music Studio Limited

It is when things don't go perfectly that you can tell the caliber of the team that you are working with; and this team they rose to the occasion to solve the challenges that we were facing. True partnership and demonstrated commitment to a common goal...with proven success!

AnnMarie Stephens

CEO at Precise Portions

Seasia's ability to bring innovative, cutting-edge solutions to life was truly impressive. The predictive analytics, fraud detection, and user-friendly dashboard features, along with their transparent communication throughout the project, set Seasia apart as a top-notch development partner.