Creating A Digital Presence
for our Client
Our client, a leading chain of luxury spas in the US, was facing issues in maintaining a connection with their customers resulting in declining subscriptions and fewer repeat bookings. Their existing app wasn’t being used by customers because it was more geared toward’s the Spa’s needs rather than the customers’ needs. We decided to completely revamp the online experience for the customers through a new, customer-friendly app that addressed their needs. The resulting app - Artha SPA - has experienced huge interest from customers and is being used over and over again for the convenience it provides!
Artha Spa Owner
The Artha app prevents bottlenecks, allows automated check-ins, enables staff to sell retail merchandise from anywhere, lets clients book appointments online or via digital voice assistants. We’ve incorporated features like stylist check-in alerts to client check-out and online booking & cancellation / no-show management. Real-time alerts and online chat options provide the connectivity between the staff and clients.
Bookings & Rebookings
Our client emphasised that re-bookings are the best practice to grow their business. Hence we integrated re-booking into the self-checkout system in the App. The App also provides an option for the stylists to recommend an appointment, and to re-booked it even before the client gets up from the chair. The App also provides an AI-enabled Marketing feature wherein Discount Offers or Reminders are sent to Clients based on their previous booking patterns and purchase history.
Auto-check In andSelf-check Out
Any delay at understaffed front desks downgrades the client's experience quickly. We built in a beacon-based automated check-in feature for clients so that, while our app doesn’t need to track all movements of the client, we are still able to provide a location-based check in and check out feature. The app also enables clients to pay on the go.
Direct Messaging with the Therapist
Texting is the way we all communicate now. Same is the case with our App - we’ve built in a real-time chat engine so that when client’s have a question or inspiration, they can let the staff know, in that moment. This helps staff be more prepared for the appointment and manage their client’s expectations. They are prepared to discuss what a client is thinking, before the client arrives, leading to more effective consultations.